Privacy Policy

Effective Date: November 20, 2025

Kindly Cleaners LLC (“Kindly Cleaners,” “we,” “us,” or “our”) operates the website www.kindlycleaners.com (the “Service”). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, request a service, or book a cleaning.

By using our Service, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information in order to provide our cleaning services, process bookings, and improve your experience.

Personal Information

When booking or contacting us, you may provide personal data such as:

Full Name

Email Address

Phone Number

Service Address (Street, City, State, ZIP Code)

Payment Information (processed securely through third-party providers)

Details about your home (number of rooms, square footage, service notes)

Usage Data

We may collect information about how you access and use our website, including:

IP address

Browser type/version

Pages visited and time spent

Device identifiers

Referral source

Location Data

You may choose to share location information (e.g., when using booking features). You can enable or disable this via your device or browser settings.

Cookies & Tracking Technologies

We use cookies and similar tools to improve functionality, personalize your experience, and analyze website performance. You can control or disable cookies in your browser settings, though some features may not work correctly without them.

2. How We Use Your Information

Kindly Cleaners may use your information to:

Provide cleaning services and customer support

Confirm bookings and send service updates

Process payments securely (via third-party processors)

Improve website functionality and service quality

Send promotions, updates, reviews requests, or reminders (optional opt-in)

Detect, prevent, and address fraudulent or technical issues

You may opt out of marketing emails or SMS messages at any time by following the unsubscribe instructions provided.

3. Payment & Third-Party Processors

We do not store full payment card details. Payment data is processed directly by trusted providers such as Stripe, PayPal, BookingKoala, or others used to securely complete transactions. These providers comply with PCI-DSS security standards.

4. Sharing & Disclosure of Information

We do not sell or rent your personal information.

We may share information in limited circumstances:

With employees or cleaning contractors solely to perform services you requested

With service providers that assist in booking, analytics, or payment processing

If required by law, subpoena, or government request

To protect our legal rights or investigate suspected fraud

In the event of a business sale or merger, customer data may transfer under the same privacy terms.

5. Data Retention

We keep your personal data only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Maintain business records

Usage data may be retained longer for security or analytics purposes.

6. Data Security

We take commercially reasonable steps to keep your information secure. However, no method of online transmission or digital storage is 100% guaranteed. By using our Service, you acknowledge this risk.

7. Children’s Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect information from minors. If you believe a child has provided us personal data, please contact us so we can remove it.

8. Do Not Track Signals

Our website does not currently respond to Do Not Track browser settings.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their policies before sharing information.

10. International Users

Our Service is operated in the United States. If you access it from outside the U.S., your data may be transferred and processed in the United States under this policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our Service indicates acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

📧 Email: [email protected]

📞 Phone: (804) 292-2981